It depends on the media.

All photo edits are outsourced and completed by PhotoUp for a consistent feel across all shoots, and for more timely turnaround times on all photos.

Video edits are completed in-house using Adobe Premiere Pro software.

Photos and Matterport Tours will be delivered within 24 - 36 hours of shoot completion, but in some instances it may take longer for the photos to be returned from editing.

Shoots on Saturday and Sunday are subject to a 48-hour turnaround.

Videos and Floorplans are subject to a 48 - 72 hour turnaround time.

Same-day rush deliveries are doable for photos, but the shoot MUST be scheduled to begin no later than 11:00 am.

Videos cannot be delivered same-day, and the fastest turnaround available for videos is 24 hours.

Please note all rush deliveries are subject to an addtional fee.

Most shoots will be delivered using a program called Rela - you will create a profile in their system which can be used to access all shoots with Tyler Smiley Photography at any time as needed.

An introductory email will be sent with any media from your first shoot with access instructions. Future shoots will be delivered with a simple notification and login link.

For one-time shoots for private property owners, images will be delivered via Google Drive.

The easiest way to add the media from Rela to your listing is using the Bright MLS MediaSync integration. You can find instructions on how this works by watching the video at this link.. This process should take about five to ten minutes start to finish.

Alternatively, you can download the media to your computer and upload it as you normally would have. If you choose to go this route, please make sure you download the images at the highest resolution available from Rela.

Payments are due 14 days from when the photos are delivered to you unless noted otherwise on your bill.

Invoices are sent electronically via Freshbooks, with all payment instructions listed. Options include credit/debit card, Venmo, or check.

You have a one-day grace period beyond your due date to submit your payment prior to the accrual of late fees. After that grace period, late fees will accrue at a rate of $25 per day the invoice is late.

Ideally, shoots are scheduled at least one week in advance, but in some instances last minute requests can be accommodated depending on scheduling.

The goal in scheduling is always to work around your needs and timing as much as possible, finding a date and time that suit you the best.

I will go anywhere on the Delmarva Peninsula for a listing shoot if needed.

That said, a travel charge will be added to your invoice for any listings that are 45 minutes or more from Rehoboth Beach.

You can view some samples of past work on my website by clicking here.

Additionally, you can view samples of past listing videos on my YouTube Channel here.

You receive usage rights only.

With these rights, you are able to use the images to market the home for sale or for rent on any platform you or your management company use (MLS, VRBO, Zillow, company website, etc.).

Owernship rights to the photos remains with me as the photographer.

By retaining ownership I am guaranteed the right to use them myself to market my services to other prospective clients. In this business, I need the most comprehensive portfolio I can get, and that means leveraging as much past work as possible in marketing materials.

Second, and probably even more importantly, it ensures my work cannot be resold for profit to a third party. This is a business and my livelihood - retaining ownership of the media is how I protect both of those things.

If your home is listed with multiple property managers, or should something happen and you need to change who manages your listing, you will need to purchase a new usage license at about 85% of the original invoice amount.

The usage license that comes with the photos when they are initially completed applies only to that listing. This also applies if you currently list the home yourself on a platform like AirBnB, VRBO, etc. and later decide to list with a property managemetn company - you still need to purchase a new usage license for that new listing.

It depends on what the other agent and seller would prefer to do.

If you are ever approached by another agent to purchase the photos I took for you, always have them reach out to me to discuss the specific terms of getting a usage license for the photos and any other listing media.

Absolutely!

I understand the services I offer may not be the best fit for everyone, and I’d be happy to work with you to create a custom service for your listing if needed.

To do so, you will need to describe the property so I can make recommendations to you for photos, and also outline any other media you are looking to have in the listing (ex - Matterport, drone video, etc.).

From there, I will put a quote together for you, and if satisfactory, we can proceed with scheduling the shoot for your listing.

In the event you need additional photos taken after your shoot, or if you find some that you would like redone, I am happy to work with you on that.

These type of requests are accommodated based on when I am next in proximity to your shoot due to the small number of images being taken - you can submit a request, and I will let you know the next time I will be nearby so they can be taken.

PLEASE NOTE: All reshoots and additional image requests will be billed at a rate of $5 per image taken at that time.