It depends on the media.

All photo edits are outsourced and completed by PhotoUp for a consistent feel across all shoots, and for more timely turnaround times on all photos.

Video edits are completed in-house using Adobe Premiere Pro software.

Photos and Matterport Tours will be delivered within 24 - 36 hours of shoot completion, but in some instances it may take longer for the photos to be returned from editing.

Shoots on Saturday and Sunday are subject to a 48-hour turnaround.

Videos and Floorplans are subject to a 48 - 72 hour turnaround time.

Same-day rush deliveries are doable for photos, but the shoot MUST be scheduled to begin no later than 11:00 am.

Videos cannot be delivered same-day, and the fastest turnaround available for videos is 24 hours.

Please note all rush deliveries are subject to an addtional fee.

Most shoots will be delivered using a program called Rela - you will create a profile in their system which can be used to access all shoots with Tyler Smiley Photography at any time as needed.

An introductory email will be sent with any media from your first shoot with access instructions. Future shoots will be delivered with a simple notification and login link.

The easiest way to add the media from Rela to your listing is using the Bright MLS MediaSync integration. You can find instructions on how this works by watching the video at this link.. This process should take about five to ten minutes start to finish.

Alternatively, you can download the media to your computer and upload it as you normally would have. If you choose to go this route, please make sure you download the images at the highest resolution available from Rela.

Payments are due 14 days from when the photos are delivered to you unless noted otherwise on your bill.

Invoices are sent electronically via Intuit Quickbooks, with all payment instructions listed. Options include credit/debit card, Venmo, or check.

If your payment is late, you will be subject to a $25 late fee. For every five days your payment is late, the late fee shall increase by another $15.

Ideally, shoots are scheduled at least two to three days in advance, but in some instances next day and same day can be accommodated.

The goal in scheduling is always to work around your and your sellers’ schedules as much as possible, finding a date and time that suit you the best.

Absolutely!

First off, you can license any images or videos that are found on my YouTube channel and non-real estate social media for your marketing campaigns.

I also offer marketing design services at $45 per hour to help create marketing pieces to help grow your business and reach a broader audience.

It depends.

If you order something I have on-hand, it can be delivered to you same-day if needed and requested.

If you need a special order or a print-on-demand product, my recommendation is to give yourself three to five weeks to account for potential shipping and production delays.

You can view some samples of past work on my website by clicking here.

Additionally, you can view samples of past listing videos on my YouTube Channel here.

As a client of mine, you receive what I call Exclusive and Unlimited Usage Rights to the media. What this means is you do not own the media, however you can use it however you need to in order to market your listing and you are the only person I will grant these rights to in relation to your listing or property.

Here’s an example of what this means:

You, Agent A, hire me to do photos of 123 Main Street today. The listing goes live, then for whatever reason doesn’t sell after six months and the listing expires. The seller relists, but this time with Agent B who contacts me and asks for permission to use the existing photos. Based on the rights that I have granted to you as outlined above, Agent A, I would not grant Agent B permission to use the images on their listing. Instead, they would have to hire me to do new photos of the listing specifically for them.

There are a few reasons why I do not give up ownership rights to the media I create for my clients.

First, by retaining ownership I am guaranteed the right to use them myself to market my services to other prospective clients. In this business, I need the most comprehensive portfolio I can get, and that means I need to leverage as much past work as possible in marketing materials.

Second, and probably even more importantly, it ensures my work cannot be resold for profit to a third party. This is a business and my livelihood - retaining ownership of the media is how I protect both of those things.

Absolutely!

I understand the services I offer may not be the best fit for everyone, and I’d be happy to work with you to create a custom service for your listing if needed.

To do so, you will need to describe the property so I can make recommendations to you for photos, and also outline any other media you are looking to have in the listing (ex - Matterport, drone video, etc.).

From there, I will put a quote together for you, and if satisfactory, we can proceed with scheduling the shoot for your listing.

If you need a different number of photos than what my services offer, either a discount or markup will be added to your invoice (whichever results in the lower cost to you).

These markups and discounts will be based on the A La Carte rates, not the package rates, and an explanation will be included on the invoice of how that markup/discount was determined.

I will go anywhere on the Delmarva Peninsula for a listing shoot if needed.

That said, a travel charge will be added to your invoice for any listings that are 45 minutes or more from Rehoboth Beach.